Returns & Refunds policy

JJ Preferred Biz - Refund and Service Recovery Policy

At JJ Preferred Biz, we are dedicated to providing top-tier cleaning services that meet the highest standards of quality and professionalism. Our primary goal is your complete satisfaction. However, we understand that there may be instances where expectations are not met. In such cases, we offer a structured refund and service recovery policy as outlined below.

Satisfaction Guarantee

Your satisfaction is our top priority. If you are not satisfied with the service provided, please notify us within 24 hours of service completion. We will work with you to resolve the issue and, if necessary, dispatch a cleaning team to re-clean the problem areas at no additional cost. Our goal is to correct any shortcomings and ensure the job is done to your satisfaction.

Refund Eligibility

Refunds may be issued under the following conditions:

Incomplete or Missed Service:

If, for any reason, our cleaning team fails to complete the scheduled service or misses key areas outlined in the service agreement, and we are unable to reschedule or perform a re-clean, you may be eligible for a full or partial refund based on the extent of the incomplete work.

Unsatisfactory Quality After Re-Cleaning:

If the cleaning service does not meet your standards, you may request a re-cleaning within 24 hours of the initial service. If you remain dissatisfied after the re-clean, and we are unable to meet your expectations, you may be eligible for a partial refund, determined at the discretion of management based on the situation.

Cancellation by JJ Preferred Biz:

In the event that JJ Preferred Biz cancels or reschedules your appointment due to unforeseen circumstances (e.g., staff unavailability, equipment issues), we will offer you the choice of a rescheduled appointment or a full refund for the missed service.

Service Downgrades:

If there is a discrepancy between the level of service requested (e.g., a deep clean versus a standard clean) and the service delivered, you may be eligible for a partial refund reflecting the price difference between the two services.

Refund Exclusions

Refunds will not be issued under the following circumstances:

Customer Absence:

If our cleaning team arrives at your property and is unable to gain access due to reasons beyond our control (e.g., locked doors, incorrect address, no one present to let us in), and no prior notice of cancellation or rescheduling was provided, no refund will be given. In such cases, a cancellation fee equal to the cost of the missed service may apply.

Last-Minute Cancellations by the Client:

If you cancel or reschedule an appointment with less than 24 hours' notice, you will not be eligible for a refund, and a cancellation fee may be applied, amounting to a percentage of the service cost (up to 50%). Cancellations or rescheduling with more than 24 hours' notice will not incur a penalty, and full refunds will be processed if requested.

Completion Without Issue Reporting:

If the cleaning service is completed and no issues are reported to us within 24 hours, the service will be considered satisfactory, and no refund will be offered.

Third-Party Damage Claims:

If damage to personal property or household items occurs and is not reported at the time of service completion, we will not be liable for repair or replacement, and no refunds will be provided. We encourage you to perform a quick walkthrough with our staff at the end of each cleaning to ensure everything meets your standards.

Special Cases and Discretionary Refunds

In certain exceptional situations (e.g., personal emergencies or extenuating circumstances), we may consider refund requests outside of the standard policy on a case-by-case basis. These refunds are provided solely at management’s discretion and will take into account all factors surrounding the service and the client's relationship with JJ Preferred Biz.

Refund Process

Once a refund has been approved, it will be processed through the original payment method. Refunds will typically be issued within 7-10 business days, depending on your financial institution's processing times. You will receive a confirmation once the refund has been processed.

How to Request a Refund

To request a refund or report any service-related concerns, please contact us using the following information:

Email: support@jjprefferredbiz.com

Office Hours: Monday to Friday, 9 AM to 6 PM (local time)

When submitting a refund request, please provide the following details:

• Full Name

• Service Date

• Reason for Refund or Concern

• Photos (if applicable)

• Preferred Resolution (e.g., re-clean, refund)

We aim to acknowledge all refund requests within 48 hours and resolve them as quickly as possible.

Final Note

At JJ Preferred Biz, we value transparency, fairness, and customer satisfaction. Our refund policy is designed to ensure that you receive the highest quality service. We are dedicated to maintaining open communication and resolving any issues swiftly and fairly.

Thank you for choosing JJ Preferred Biz for your cleaning needs. We look forward to serving you!